Why is Hostingbydesign Billing Me 2 Months Early

HostingByDesign is allowed to invoice before the next service period begins. Their general terms say they can bill amounts that are due on a periodic basis before the service is delivered. Payment is due seven days after the invoice date unless you agreed on something else.

What the old guide said?

A legacy guide said invoices usually appear seven days before the renewal date. The company now points new orders to the updated docs. So timing can differ from that older pattern.

Why you might see a much earlier invoice?

1. Early invoicing is permitted
   The terms allow advance billing for subscriptions. That covers monthly and longer terms. So the system can create an invoice well ahead of the next start date.
2. Auto renewal and automated billing
   The site promotes automated billing to avoid any service interruption. Some users see advance invoices to allow a wider payment window.
3. Upgrades or plan changes
   If you changed plans, the system may issue a pro rated invoice for the remaining time. That can appear to be an early charge.
4. Different items on one bill
   Bundled services can renew on different dates. Payment for the whole invoice is still due seven days after the invoice date.

What’s Next?

Steps	What to Do
Check your dashboard	Log into your HostingByDesign account & navigate to billing history. Review invoice date, due date and the period it covers. If it’s for a future period, it’s likely just an early billing schedule.
Identify bundled services	Check which services are listed on the invoice, such as domain renewals or SSL certificates, and confirm if their renewal caused the early charge.
Review recent plan changes	Think about whether you recently upgraded or changed your hosting plan. These changes can shift billing timing.
Contact support if unsure	If the invoice still looks off:

• Submit a billing support ticket.
• Provide invoice number and related details.
  They can help explain whether it’s expected or initiate a refund or credit if needed.  Consider cancellation or refund | If you want to cancel and think the early charge wasn’t deserved, note their refund policy:
• New clients can request a refund within 14 days, though a 3% service fee applies.

If the timing hurts your cash flow

Ask support for one of these options.

1. Move the due date to closer to the renewal date.
2. Convert the invoice to account credit that applies on the actual start date.
3. Align all services to a single renewal date going forward.

Refund notes for new customers

There is a 14 day refund window for new clients. There is also a one terabyte traffic cap during that trial period. If you exceed that cap, a refund is not available. Crypto refunds are not supported. Always open a billing ticket to request a refund.